Placing a Call

To place a call, use one of several options to go off-hook before or after dialing a number.

If you want to...

Then...

Dial on-hook (before invoking a dial tone)

Enter a phone number and go off-hook by using one of these methods:

  • Click the number that you have just entered

  • Click or

  • Click Dial

  • Click (a line button)

  • Lift the handset (if available)

or

Begin entering a phone number. The AutoDial feature might pop up to display matching phone numbers, if available, from your Placed Calls log. Click a matching number to dial it.

Dial off-hook (after invoking a dial tone)

Click NewCall, , , or (a line button), then enter a number.

Redial a number

Click Redial to dial the most recently dialed number. Or, click the Navigation button (or the up/down arrow keys on your computer keyboard) while on-hook to access your Placed Calls log. Click a number to dial it.

Speed dial a number

Click (a speed dial button). See the Setting Up Speed Dial Buttons topic .

Dial from a call log

Click > Missed Calls, Received Calls, or Placed Calls. To access Placed Calls only, you can click the Navigation button (or the up/down arrow keys on your computer keyboard) while on-hook. To dial a number in any call log, click it. If you need to edit the number first, scroll to the number and click EditDial.

Dial from a corporate directory

Right-click on Cisco IP Communicator to access Quick Search. Alternately, choose > Corporate Directory (exact name can vary). For more information, see the Using Voice Messaging, Call Logs, and Directories topic .

Dial from a Personal Address Book (PAB) entry

Choose > PAB service (exact name might vary). (Depending on configuration, you might be able to use Quick Search, as well. See the Using the Quick Search Feature topic .)

Before you can use the PAB service, you must subscribe to it. For help, see the Accessing Your User Options Web Pages topic .

Place a call when another call is active

Click Hold. Next, click New Call. Then dial, redial, or speed dial a number. To return to the held call, click resume.

Receive notification when a busy or ringing extension becomes available

Call the number and click CallBack while listening to the busy tone or ring sound. Hang up. When the extension becomes available, Cisco IP Communicator will provide an audio and visual alert. (The call back to this number is not automatic; you must place the call.) CallBack is a special feature that your system administrator might configure for you.

Dial on a secondary line

Before or after entering a number, click .

Dial using a Fast Dial code

choose > Fast Dials (exact name might vary). To dial from a listing, click it, or scroll to it and go off-hook.

For help subscribing to the Fast Dial service, see the Accessing Your User Options Web Pages topic .

Dial using headset mode

Do one of the following:

  • If is unlit, click it before or after dialing, re-dialing, or speed-dialing a number.

  • If is lit, click New Call, Redial, a speed dial button, or (a line button). If necessary, enter a phone number.

For more information, see the Using a Headset topic .

Dial using speakerphone mode

First make sure that an analog headset is not plugged in to the audio jacks on your computer. Click New Call or and enter a phone number. Or, use another method to place the call, then click to switch over to speakerphone mode.

Many of the actions you take to dial a number will automatically trigger speakerphone mode. For more information, see the Using Your Computer as a Speakerphone topic .

Dial using handset mode

Lift or otherwise enable the handset before or after dialing, re-dialing, or speed-dialing a number. See the Using a USB Handset topic .

Tips

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